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phone

On Tuesday, January 12th 2010, a magnitude 7.0 earthquake ripped through Haiti leaving only death and destruction behind. By January 24th at least 52 aftershocks measuring 4.5 or greater had been recorded and the Haitian Government reported that an estimated 230,000 people had died, 300,000 had been injured and 1,000,000 made homeless.

The world came to the aid of Haiti almost instantly. The generosity of people, both in time and money, was incredible. While traditional relief efforts were under way, a new technology was helping people from all parts of the world to do their part to assist.

The Rise Of Mobile Donations

Smart phones are on the rise. iPhones, Blackberries and Droids are everywhere. Being “constantly connected” has opened up a new avenue for fundraisers to tap human generosity – Mobile donations.

Using mobile donation tools such as mGive, the earthquake relief effort was able to raise an astounding 37 million dollars using mobile phones to collect small donations through the users phone bill.

Collect Contributions While The Issue Is Fresh On The Donors Mind

The reason that mobile donations will become a major source of cash flow for many charitable organizations and political campaigns in the future is because of speed and convenience.

Imagine at every speaking event your organization or campaign attends, you are able to ask the attendants to pull the mobile phone from their pockets make a small contribution to your cause. No checks to write – No paperwork – No address to remember or write down in order to mail a contribution – No standing in line to swipe a credit card.

In sales training, people are taught to “close the deal” while the customer is emotionally involved. This is another reason that mobile fundraising will explode in the coming years. After you’ve delivered your message, your audience is more emotionally connected than ever and they are ready to give a mobile donation.

Mobile fundraising is currently limited to small dollar amounts, and can only used by non-profit campaigns and charities. Your goal with with any mobile donation campaign is to reach as many people as possible. These small contributions certainly add up and will provide a great supplement to your other fundraising efforts.

We are currently conducting research on several mobile donation providers and if you would like to discuss adding this service to your campaign or charity, please give us a call.

fingers-crossed

The wave of social media websites taking over our attention and spare time are too numerous to count. There are a lot of eyeballs being pulled away from traditional print media and moving toward online social media for entertainment, education and shopping. Savvy marketers know that they must “fish where the fish are”, and they are targeting this new media with a vengeance.

With all the excitement surrounding the shift to online marketing, especially in social media, there are a lot of people that will promise you the moon and exaggerate the results that social media marketing can provide. Here are three “un-truths” that I have heard recently in client meetings.

By using social media, everyone will be an online success.

Social media is only as powerful as the user.

If someone dropped the greatest nail gun and power saw into my lap for free, I still couldn’t build you a house, even if my life depended on it. These tools, just like social media, require a skilled user to squeeze out their utmost potential.

Just because you have a blog and facebook account, it doesn’t always mean that you are an interesting writer. Just because you have a YouTube account, it doesn’t mean that you have the charisma and creativity to make appealing videos. This is not a bad thing. You just need to recognize where your strengths lie, and partner up with people that can help in the areas where you could use assistance.

Be flexible. Be teachable. Constantly work on your communication skills and always be on the look out for other skilled marketers that can help you get your message across.

If I’m good at social media, I’ll be able to sell ANY product or service.

Good social media marketing has the potential to put your product or service in front of thousands of potential customers, but the great marketing in the world can’t replace a bad product or service. Do amazing work and social media will spread the word like wildfire. Do mediocre work and you get the same result.

I’ll just delete comments from unhappy customers and no one will ever know.

Put on another pot of coffee – Your customer service department is going to be working overtime. Ignoring or avoiding customer service issues will come back to bite you. Treat every customer’s complaint as an opportunity to shine. Be transparent and honest and you will come off as a hero, try to dodge them and someone might make a music video on YouTube about how bad your service was.

Be passionate about what you do. Constantly work on improving your communication online, and be open to hire help when the need arises. Social media is biggest thing since this industrial revolution, but the rules are being defined by the users, not by Madison Avenue executives or corporate CEOs. Learn to play by the rules and social media can become your most powerful marketing tool.

(photo by Katie Tegtmeyer)

messin-with-sasquatch1

Ok, not THAT Bigfoot.

I’m talking about the size of your ONLINE footprint. Are you a small fish in a big pond, or are you sasquatch stomping through a puddle, with an active blog with thousands of readers, a nice plump Facebook account loaded with “friends”, a Twitter profile that grows by the minute, and a full page of results when someone searches your name on Google?

There are many schools of thought when it comes to the amount of information you should publish online. While researching for this article I came across a few sources that argue that you should be erasing as much online content that you can, and even close out your online social media accounts when you are job hunting. Fears of “drunken party photos” surfacing just before the big interview can certainly encourage someone to start “erasing”, but let’s get serious – We do have to use some common sense. It’s no secret that photos and video that make it to the Internet are there forever, and that anyone can save and distribute this content.

Recently I spoke in Washington DC to a group of elected officials about online reputation management. Another professional that was speaking on a related topic suggested that elected officials should avoid using social media since it could backfire against them and negative information could be spread.

I’d like to offer an alternative viewpoint.

Stomp All Over The Competition

If you will not create an “online footprint” for yourself, someone else will. If you are in business or politics, there will eventually be information published about you online. There is no avoiding this.

If you have avoided having a website, or publishing press releases, or using social media, or marketing online in any fashion and someone decides to publish a negative article about you on the Internet – This will be your new online footprint. Decide if you are going to let a stranger publish all of the information about you, or if you’d like to balance out that equation with your own voice. Tell the world who you are and what you’re about.

Job hunters should view their online footprint as an extension of their resume. Of course their new employer may “Google” their name to see what comes up, but embrace that new form of communication to show yourself in the best light.

Elected officials should be publishing their own content on a regular basis – Writing press releases, displaying video on their YouTube channel, and actively engaging their constituents through social media. Don’t fake it. Be transparent and approachable. The online community demands it. You may have opposition that will publish something in an effort to make you look bad, but if you’ve already written 10 articles on the topic and 4 videos are already going viral showing your viewpoint, then you are the one in control and you will continue to have a voice on the Internet.

When you are actively engaged with your customers and constituents online, you are creating a “reputation shield”. If an unhappy customer voices concern, you have tools at your disposal to communicate and resolve the issue before it grows. If you are fortunate to have a loyal social media following, they may even defend you and solve conflicts without you even knowing. This is always the best scenario.

Publish Great Content

Publish great content and people will want to read/view it. Embrace the transparency and communication that the online community demands. If you follow this path you will be happy to have your employer, customers or constituents look you up online.

It’s not every day that we endorse a product or service, but I have nothing but good things to say about Freshbooks.

Freshbooks is a web based invoicing service that helps you stay organized, track invoices, record billable time, and collect payments from your customers. The more we use it, the more we like it. Being completely web based means that we don’t have worry about a computer virus killing our billing system and database – It’s all protected off site on the Freshbooks servers. This is a big plus to anyone that has had to deal with hardware crashes.

Over the next few weeks we will be transitioning all of our clients over to this system, and for most it will be completely seamless, but some may notice a few nice changes.

Paperless Billing

We are moving toward complete paperless billing. Your invoice will arrive via email to speed up delivery, reduce any post office mishaps, and to save a few trees. Most of our customers are already receiving their invoices in this manner and it is working very well. This means less clutter on your desk and we’ll be able to track who has read their invoice and who has not. It should really help speed up the whole process and help keep our cash flow more consistent.

Due Dates

Until now, we have never printed a due date on our invoices, or felt that we had to enforce any set terms, but as our client list (and overhead) grows, it becomes a strain on your business when a several clients get 30 to 60+ days behind on payment. Our new invoices will be due net 15 in order to alleviate these problems.

Online Bill Pay

We are currently setting up the online bill pay feature of Freshbooks. On your future invoices you’ll have the option to paying your invoice immediately with a credit or debit card. We feel that these changes will not only provide more convenience to our clients, but also help maintain our cash flow so that our business can grow and provide better services for you.

We are also considering implementing recurring monthly billing via credit/debit card for our clients that are a flat rate monthly retainer or website hosting fees. Stay tuned for more updates.

We can’t ignore it. Google is the 800 pound gorilla that has the power to make you a success or put you out on the street.

With nearly 70% of the search market share, Google deserves to get the lions share of attention when we plan our search engine optimization strategy. Following right on Google’s heals is Yahoo – The former king that has now found itself trailing the Google behemoth with approximately 17% of the market. Last, we have Microsoft’s Bing, desperately trying to hold on to their 10% of the market. Their search engine is only mildly more successful as their Zune music player and Kin mobile phone. Not very impressive, but still work a look.

Do any of the other search engines matter? Not really.

If you are targeting the US market, then you should be concerned with these three search engines, in that order, if you want to succeed. You can throw good money at services that promise to “register your site with 300 search engines per month”, but this so-called “registering” won’t help your search engine rank one bit.

To elaborate on how I quickly earn high ranking search engine positions, I’m going to use Proline Air Conditioning as an example. Proline is a start up AC and heating service company that has put all of it’s eggs in one basket – Online marketing. I structured their site in a way that earned a first page rank on Google and Yahoo in only 5 days. These results aren’t always “typical”, but they are possible, and I’ll explain how.

It’s all about the keywords, right?

Sort of. Ask yourself this – “What keywords am I supposed to be targeting and what do I do with those keywords?” Do you just take a guess and hope for the best? That’s what most people do. They’ll use the most obvious keyword that comes to mind and stuff it everywhere on their site. They’ll stuff the meta tags, paragraphs, alt tags, and maybe even hide a few keywords in the background for good measure, just to make sure that they’ve got it covered. This is a good way to have your site completely banned from the search engines – Not improve your rank.

You should never guess what people are searching for. This data is available to anyone by using Google’s keyword tools and other similar services. They’ll show you exactly what people are searching for, suggest phrases that you might not have thought of, or a variations of the phrase that will give you better results. For example, when building the site for Proline AC I learned that the difference in “air conditioning repair” and “ac repair” was substantial. One phrase was pulling in 50% more searches than the other! This is vital information you need when planning your search strategy.

You’ve got to have “good bones”.

Not real “bones”. I’m referring to the structure that websites are built upon – The markup.

Search engines like to see properly structured semantic markup on your website. It helps them identify what your website is about and what content would be most useful to your readers. You can have the prettiest site on the internet, but if Google can’t read your content, or can’t tell your “headline” from your “paragraph”, you’re not going to get far. Don’t place your text in an image or Flash animation. Search engines can only read good old (X)HTML text, so learn to keep your content in this form and structure it with proper titles, heading tags (H1, H2, H3 and so on), paragraphs, links, etc. Go through your entire site from top to bottom, starting with a good descriptive, keyword rich domain name, all the way down to your footer, making sure that you are including your keyword phrases in the best way possible. Don’t blindly stuff your keywords in every section, just included them appropriately in a manner that is easy to read and makes sense to your readers.

Write your content for humans, not search engines.

It’s not what you know, it’s who you know.

Link building is one of the most important aspects of search engine optimization. By having a website link to you, they are giving you a “vote of confidence” that you are indeed worthy of reading. If you have several inbound links from reputable websites, the search engines figure that you have something of value to add to the online world and they will index your site and give it a decent rank (theoretically).

This is a topic for several more blog posts, but I will just say that because I have worked with online marketing for many years, I have a network of website and developers that I can use to give your website several relevant inbound links quickly. This will get your website indexed FAR faster than by submitting your site to the search engines.

You are letting the search engines come to you, instead of submitting your site to them and hoping that they index it.

When should you pay attention to SEO?

A lot of people make a good living offering SEO services. The companies that actually do a good job will charge at least $1200 per month, and some even charge as much as $1000 per hour for this service.

Why pay one service to design your site, and another to make it actually work? I’ve always found that it’s much for efficient to consider your SEO strategy while you are building your site. This saves a lot of time and money doing it right the first time. I’ve always offered my clients website design, SEO, SEM, linkbuilding, social media and more. They are all important aspects of your online marketing strategy, so why do the job twice?

Use a company that offers well rounded online marketing services, not just pretty design. Reputable marketers (including us) look at the big picture and take care of a lot of the things that you would be paying someone to “re-do” otherwise.

Search engine optimization us a journey, not a destination. The techniques mentioned n this blog post only scratch the surface of the work involved to achieve and maintain a great search engine rank. No two businesses are the same either. What might work in one industry may not work in another. We look at each client individually and identify where we can enhance their search engine position. For some it might be link building. Others may require a lot of on-site reorganization. For a free review of your website, contact me at Matt@ApacheAdvertising.com.

Recap

This is a complex topic that has been the subject of thousands of blog posts and articles, but to give you a quick recap:

  1. Don’t guess at keywords. Use tools that will tell you what people are searching for and what phrases will offer the most opportunity for a good rank.
  2. Use a rock solid, well organized, markup and link structure that allow search engines to fully index your site and identify what text is important. Ex: headline, paragraph, etc.
  3. Build solid inbound links to your site from reputable websites related to your industry. This is critical!
  4. Register Google sitemaps and follow all the recommendations outlined in the Google Webmaster Guidelines. They will tell you exactly what they want you to do in order to rank well. Deceptive tricks will always hurt you in the long run, so just follow their guidelines and you’ll do great.
  5. Last, but not least, WRITE GREAT CONTENT! If your site is amazing and provides useful information to your readers, then the search engines and customers WILL find you.

Want to talk about this further? E-mail me at Matt@ApacheAdvertising.com.

(Looks for another hot new Woodlands Texas tile and grout cleaning company to be climbing the SEO ranks soon as well. This is one our latest projects.)

Still think social media is just a fad? The following video might help put things into perspective.

Businesses are jumping on the social media bandwagon in droves, but are they doing it correctly? The corporate world has used broadcast media to get their message out for decades, but treating social media like broadcast is the biggest mistake many businesses will make with thier SMM (social media marketing) campaigns.

Today’s social media audience doesn’t care about your sales and product announcements. They want to interact – They want useful information – And they want to know that they are communicating with a real HUMAN.

Tone down the sales pitch and start asking questions and interacting. Show that you are interested in what other people have to offer, and consider giving away some useful information for free in return. Social media marketing is not a spectator sport – You have to dive in and contribute to the information superhighway if you want anyone to notice you.

What does your social media campaign contribute?

Small-business owners who are skeptical about Facebook as a marketing tool might want to check out a forthcoming case study from Rice University’s Jones Graduate School of Business. Last year, professors from the school teamed with a local restaurant chain to see whether having a presence on the social network would have any practical impact on business. The results strongly suggest that it did, though only with a select group of people.

The school’s partner in the experiment was Dessert Gallery, a bakery and café chain in Houston that had no previous social media presence. Before launching the store’s Facebook page, the school surveyed nearly 700 of the chain’s regular customers. Those same customers were invited to become fans of Dessert Gallery on Facebook once the page was created. Seventy-five of those respondents accepted.

Dessert Gallery wasn’t shy about using its fan page once it was launched. The store updated the page several times a week with everything from pictures of its baked goods to contests to playful promotions.

After three months, the school once again surveyed the respondents. It turned out that Facebook did have an appreciable impact on their behavior. Dessert Gallery’s Facebook fans visited the stores 20 percent more often than non-fans and spent 33 percent more overall. They didn’t spend more money per visit than non-fans, but they did spend 45 percent more of their dining-out budgets at Dessert Gallery.

The fan page seemed to yield intangible benefits, too. Dessert Gallery fans reported a greater emotional attachment to the brand: 3.4 on a four-point scale, compared with 3.0 for non-fans.

Read the rest of these amazing social media marketing results written by Douglas Quenqua over on ClickZ….

SalesXpress USA, by Marketectsinc.com

I love working with local marketing talent right here in Kingwood. The amazing Kerry O’Malley, El Presidente of Marketects Incorporated, called me in to assist on the development of a website for SalesXpress.

SalesXpress is a specialized manufacturers’ sales representative group, based in Texas and primarily servicing Texas, Oklahoma, Louisiana, and Mexico. They have years of experience in the plastics industry and a wealth of knowledge in technical product procurement, material recommendations, and the latest product technology.

Kerry is an expert in industrial marketing, both online and off, and it was a joy working with her on this project. We were able to produce a clean, professional, and accessible corporate website (including a content management system that allows the client to perform their own updates) in only 2 weeks.

World Class Horses - David M Riddle

Exciting things are happening at World Class Horses in Tomball Texas. A massive 32 stall mare management and foaling facility was recently raised. A fully equipped in-house lab which includes the most innovative equipment in the equestrian breeding industry has been expanded. Computer systems you’ll only find at veterinary universities are being used in their new laboratory to provide the most successful equestrian breeding results possible, and they’ve hired Apache Advertising and Design as their marketing consultant.

At the core of this operation is David M. Riddle. Mr Riddle specializes in stallion reproduction with a focus in cooling and freezing semen for all horse breeds.  A true horseman; David has in his past earned the title of High Point in the Nation overall in 1996, and has achieved 14 World Championships.

The image shown above is a sneak peek at the new World Class Horses website, which is the first project undertaken by Apache. Magazine advertising, e-mail marketing and print collateral are all on the drawing board at this very moment. Look for these items to appear in our portfolio early this year.